OUR COMPANY PROFILE
From a humble beginning in January 1999, DELCIELO OPTICAL SERVICES LTD has witnessed a tremendous growth over the years (We currently have Seven Branches and counting: Ring Road Central, Legon, Kaneshie, Kasoa, Kumasi, Aflao and Takoradi) due to our market approach. The satisfaction of our customers has always been the reference point in all our decisions.
The quality and affordability of our products and services has seen us receiving lots of repeat business year in, year out. All orders are handled by experienced and skilled staff who go the extra mile to keep the smiles on the faces of our customers.
From the Eye Examination to the receipt of your order, through every stage of the process to the delivery of your glasses we make sure that attention is paid to detail. That means you can feel secure in the knowledge that what you order is what you get.
OUR MISSION STATEMENT
At DELCIELO our mission is to constantly seek the most innovative and cost-effective way of reaching our customers with our products and services. We go the extra mile to deliver the highest quality eye care products at unbeatable prices. We strive to make access to optical services as hassle free as possible always seeking innovative approaches in our service delivery, thereby saving you time and money.
We want to become your “obvious choice” for eye care products and services by establishing long term relationships with you. When you want a fast, friendly and efficient service at great prices, we want you to think of DELCIELO. Value for money, Customer satisfaction and delighting you in terms of our Products and Services is what drives the entire DELCIELO team.
DELCIELO will be a one-stop optical service provider and the premier retailer/wholesaler of optical products. The value of our service and the reach of the internet will continue to allow us to touch a large and varied clientele. We will work to inspire our clients and rapidly grow our market share and inspire our customers to continually return to DELCIELO and to introduce their friends, family and colleagues to our products and our high level of service and customer care.
To make every experience you have with DELCIELO memorable, convenient and inexpensive. We are committed to ensuring that you enjoy every aspect of our service so much so that you will want to return and also share your experience with others.
These values underpin our business and are core to the ongoing development of our company. We hold these values true as they form the foundation of our work culture and ethics.
At DELCIELO we endeavor to create an environment where all employees and customers can influence the way we conduct our business. Profit sharing with employees is part of our work culture and this is extended to our customers in the form of discounts, incentives and rewards. We value your suggestions and recommendations and we encourage you to keep them coming in order to help us make informed decisions and choices. We acknowledge that this has contributed immensely to our shared success, continuous development and our corporate social responsibility.
Our exciting future will make DELCIELO the workplace of choice in attracting people who will drive change, be creative and innovative and be relentless in our pursuit of Customer delight and Employee satisfaction.
OUR CORE COMPETENCIES
As an optical and eye care service provider in an industry of many others, there are vital competencies that distinguish our service from the others. These are:
To be the market leader and innovator within the optical market by offering authentic products, professional and friendly service at great value; thereby creating Customer delight and loyalty.
At Delcielo we have a strong team spirit